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Entegrus
Electricity distributor owned by the Municipality of Chatham-Kent, City of St. Thomas, and Corix District Energy Holdings, serving 17 Southwestern Ontario communities.
About
Entegrus is a community-owned electricity distribution company serving over 38,000 customers across Chatham-Kent and Strathroy-Caradoc. Provides reliable power, conservation programs, and energy management services.
Services
Location
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What areas does Entegrus provide electricity distribution to?
Entegrus is the Local Distribution Company for 17 communities in Southwestern Ontario, including Chatham-Kent, St. Thomas, Strathroy-Caradoc, Mount Brydges, Parkhill, Dutton, and Newbury.
How can a customer report a power outage to Entegrus?
Power outages, as well as Chatham-Kent water emergencies, can be reported 24/7 by calling 1-866-804-7325. Current outage status can also be checked on Entegrus's online outage map.
How does a customer set up or move electricity or water service with Entegrus?
New and relocating customers submit a service request through Entegrus's online account portal, ideally at least 5 days before the desired move-in date. A one-time 30 dollar fee applies to new electricity accounts, added to the first bill.
What bill payment options does Entegrus offer?
Customers can pay through online account management, pre-authorized payment, telephone or online banking, credit card, ATM or bank branch instant teller, cheque by mail, in-person debit or cash at Chatham-Kent Municipal Service Centers, or drop boxes at the Chatham or St. Thomas offices.
Does Entegrus offer energy conservation or efficiency programs?
Entegrus partners with Save on Energy on several programs, including a Home Renovation Savings Program, an Energy Affordability Program for income-qualifying households, a business Retrofit Program with incentives up to 50 percent of equipment-upgrade costs, and a Small Business Program offering a free on-site assessment.
Who owns Entegrus?
Entegrus is owned by the Municipality of Chatham-Kent, the City of St. Thomas, and Corix District Energy Holdings LP, and serves more than 63,000 customers.
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